TY  - BOOK
AU  - Lett,Cynthia W
AU  - Lett,Cynthia W
TI  - Modern Civility: Etiquette for Dealing with Annoying, Angry, and Difficult People
SN  - 9781628738766
PY  - 2014///
CY  - New York, New York
PB  - Skyhorse Publishing Inc
N1  - Includes bibliographical references; Cover; HalfTitle; Title; Copyright; Content; Prologue; Annoyance; Chapter 1: Significant Others and Children; Husbands; In the Kitchen; Coffee; Emptying the Trash; Snoring; Doing the Laundry; The Art of Communication; Miscellaneous Annoyances; Wives and Girlfriends; Children; Restaurants; A Meltdown; Appearance of Children; Out at the Store; Around the House; Electronics; Parents and Their Children; Miscellaneous Annoyances; Chapter 2: Eating with Others; Hearing Others Eat; Watching Others Eat; General Restaurant Annoyances; Restaurant Waitstaff; Common Table Manners; Using Utensils; Food ConversationsMiscellaneous Annoyances; Chapter 3: Working with Others; Bosses; Cubicles; Messy Office Environment; Food at Work; Office Meetings; Office Parties; Interviews Part 1; Part 2; Miscellaneous Annoyances; A Side Note: The Office Jerk; Chapter 4: Being Served; General Customer Service Virtual Help Desks; Doctors Office; Retail From the Stores Point of View; From the Customers Point of View; Customers Annoying Other Customers; Restaurants; The Customer vs. the Waitstaff; The Waitstaff vs. the Customer; Fast-food Industry; Chapter 5: Plugged In; Telephones; Cell Phones; E-mail; VoicemailCaller ID; Chapter 6: Money; Chapter 7: Daily Living; Basic Manners; Interactions with People; How Others Look; Youthful Fashion Statements; Chewing Gum and Spitting; Touching; Guests in Your Home; Driving; The Traveling Public; Punctuality; Procrastination; The TV; Handicap Parking Spaces; Soliciting; Pets; Chapter 8: Communication; New Verbiage; Greetings Handshakes; Kissing; Hey, Dude!; Cursing; Talking in Quiet Spaces; Boasting; Names; Speaking with Others; Grammar and Usage; Misinterpretations; Conclusion; Resources
N2  - Cover; HalfTitle; Title; Copyright; Content; Prologue; Annoyance; Chapter 1: Significant Others and Children; Husbands; In the Kitchen; Coffee; Emptying the Trash; Snoring; Doing the Laundry; The Art of Communication; Miscellaneous Annoyances; Wives and Girlfriends; Children; Restaurants; A Meltdown; Appearance of Children; Out at the Store; Around the House; Electronics; Parents and Their Children; Miscellaneous Annoyances; Chapter 2: Eating with Others; Hearing Others Eat; Watching Others Eat; General Restaurant Annoyances; Restaurant Waitstaff; Common Table Manners; Using UtensilsFood ConversationsMiscellaneous Annoyances; Chapter 3: Working with Others; Bosses; Cubicles; Messy Office Environment; Food at Work; Office Meetings; Office Parties; Interviews Part 1; Part 2; Miscellaneous Annoyances; A Side Note: The Office Jerk; Chapter 4: Being Served; General Customer Service Virtual Help Desks; Doctors Office; Retail From the Stores Point of View; From the Customers Point of View; Cu; Here are hundreds and hundreds of real people's most common complaints and the proper responses to them. Written by an eminent etiquette expert, it is a guide to how to behave well and, more importantly, how to respond to bad behavior. What are the right rules for the coffee machine at work? Why do husbands always drink from the milk carton? Why are so many retail clerks rude? This book explains the reasons behind-and, more importantly, explains the proper responses to-all the most common irritations. Whether you are the matriarch of an unruly family trying to keep order, or an off
UR  - http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&AN=700381
ER  -