Breakthrough : what cabin crew can teach you about leadership, teamwork and customer contact

By:

Gelmi, Thomas

Publication details: Bloomington, Indiana : iUniverse, 2019ISBN:

9781532071270

Subject(s):

DDC classification:

387.74044 GEL

Summary: Managers, employees and customers meet in the limited space of an aircraft. They interact and encounter conflicts such as those found in other areas of the world of work. How the interaction takes place strongly depends on the skills and performance of the cabin crew, who at best must anticipate and de-escalate challenges and at worst solve them immediately and without help from the outside. This calls for the highest level of personal and interpersonal competence - with all the consequences.

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Holdings
Item type	Current library	Call number	Status	Date due	Barcode
Normal 21 days	Wythenshawe Campus	387.74044 GEL (Browse shelf(Opens below))	Available (In Transit to Openshaw)		00235556
Normal 21 days	Wythenshawe Campus	387.74044 GEL (Browse shelf(Opens below))	Available (In Transit to Openshaw)		00235552

Managers, employees and customers meet in the limited space of an aircraft. They interact and encounter conflicts such as those found in other areas of the world of work. How the interaction takes place strongly depends on the skills and performance of the cabin crew, who at best must anticipate and de-escalate challenges and at worst solve them immediately and without help from the outside. This calls for the highest level of personal and interpersonal competence - with all the consequences.

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