Delivering customer service : (Record no. 46518)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00421dam a2200145 u 4500 |
| 001 - CONTROL NUMBER | |
| control field | 6414 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20211109124321.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 991129s1997 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 185703354X |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | 6414 |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Payne, Sheila |
| 245 10 - TITLE STATEMENT | |
| Title | Delivering customer service : |
| Remainder of title | how to win a competitive edge through managing customer relationships successfully |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | How to Books Ltd, |
| Date of publication, distribution, etc. | 1997. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Suppress in OPAC | No |
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