A complaint is a gift : (Record no. 21976)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00480nam a2200181uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | 271754 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20211109115324.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 130802s1996 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781881052814 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | 271754 |
| 082 #4 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.8 |
| Edition number | 20 |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Barlow, Janelle |
| 245 12 - TITLE STATEMENT | |
| Title | A complaint is a gift : |
| Remainder of title | using customer feedback as a strategic tool |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | Berrett-Koehler Publishers, |
| Date of publication, distribution, etc. | 1996. |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Complaints |
| 690 ## - LOCAL SUBJECT ADDED ENTRY--TOPICAL TERM (OCLC, RLIN) | |
| Topical term or geographic name as entry element | Market research |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Suppress in OPAC | No |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Cost, replacement price | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | City Campus FE | City Campus FE | 02/08/2013 | 14.99 | 658.8 BAR | 00190843 | 09/11/2021 | 1 | 14.99 | 09/11/2021 | Normal 21 days |